General maintenance

Please vacuum your newly fitted carpet or rug frequently, some initial fibre loss or ‘shedding’ is normal but will not affect the appearance or performance, and soon stops with frequent vacuuming.
Please continue to vacuum regularly throughout the life of your floorcovering. Vacuum carpets or rugs with the beater bar turned off, beater bars can be activated occasionally on velvets to lift flattened pile.

To lengthen life:

• Place barrier carpets by doors but clean them often
• Use castor mats under all castor chairs
• Add furniture cups under the legs of furniture
• Lay non-slip underlay under all rugs and rotate rugs regularly to spread wear

Spills and stains

Like most fabrics, carpets & rugs, will stain from spills of everyday liquids like coffee or red wine. The key is to act quickly.

Do

• Pick up any solids using a spoon or blunt knife
• Blot up liquid gently with plain, white, absorbent paper such as kitchen towel. Continue, changing paper regularly, until it comes back dry
• Call a professional carpet cleaner if the stain remains.

Do NOT

• Rub or scrub which can ‘burst’ the pile surface causing permanent damage
• Add water
• Use home steam cleaners
• Use home cleaning chemicals which may set the stain, damage the pile, or leave a sticky residue prone to re-soiling

Professional cleaning

When your carpet or rug needs stain removal or a deep clean, you should contact a carpet cleaning specialist.
For your guidance, professional cleaners should recommend a dry compound cleaning method, the floorcovering will be sprinkled with cleaning granules and allowed to dry before being vacuumed up. Professional cold water extraction cleaning is possible on stubborn stains however specialist knowledge is essential, and they should clean the entire carpet or rug. Wet extraction uses a specialist machine to spray the carpet with water and cleaning products whilst simultaneously vacuuming to remove stains and dislodge any stubborn debris.
Cleaning often takes place on site however they may recommend taking rugs off site to be cleaned. Please note we would not recommend rugs baths where the rug is fully submerged in water.

Anti-stain treatments

These won’t make carpets invincible, prompt removal of spills is still key, but treatments should buy time and make stains easier for professionals to remove. Stain treatments should always be applied by professionals with specialist knowledge of TENCEL™. Stain protection should be reapplied after every deep clean.